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  • Our services

    On-site IT support

    IT Gene provides a wide range of services to customers. Our specialists will take care of computers, servers and other office equipment operation and maintenance. They also provide user assistance in English or Russian, common problems analysis and determination of their root causes.

    Our technical support specialists' on-site working schedule is very flexible:

  • on-demand with minimal response time;
  • hourly basis;
  • daily basis;
  • business or full week "9-to-5";
  • 24/7 duty service.
  • Such flexibility ensures that your business will have right amount of service at the right time.

    IT Gene quality and responsibility standards are based on ITSM including international IT communities' experience, described in ITIL. Service-level agreement, carefully optimized for customer's needs, guarantees IT services are delivered exactly when and where they are supposed to be.

    Interactive remote IT support

    In addition to on-site technical support IT Gene provides full set of interactive remote assistance: phone support, web-based ServiceDesk system for incidents and service requests registration and management, remote support using modern tools for video conference and remote desktop access.

    We also can take care of administration tasks for your servers at remote DCs, web-hosting, mail systems etc.

    1C products support

    IT Gene engineers provide services of 1C systems support based on 1C platform versions 7.7, 8.2 and 8.3, including:

    • support of accounting and logistics systems based on 1C
    • updates of standard and modified 1C systems
    • configuration of 1C data integration and data-exchange with any external systems
    • adjustments and development of 1C functionality to improve business efficiency
    • 1C consulting for users and business owners

    Audit and upgrade of existing IT structure

    Information Technology is a field of incredibly fast changes and incessant development. Modern systems computing capacity growth is not the only thing that matters, different tools and techs for business processes optimization, scalability and high-availability also do. Document management systems, distributed data storages, e-learning systems, groupware, shared resource and project management systems, daily routines automation - all these things can save huge amounts of time and funds.

    How to find which of these systems can help the business? How to make the existing structure work better? Is it worth implementing an expensive solution if you're going to use just 10% of its functionality? Our experts are ready to help answering these and many other questions.

    Among the services of IT audit, we can offer:

  • company’s business processes analysis followed by proposal for their optimization and automation using IT tools;
  • customer's outdated IT systems upgrade plan using well-known commercial solutions as well as free and open source software;
  • customer's hardware (PCs, servers and other equipment) examination for compliance with the specified requirements of performance and reliability;
  • customer's systems security, access control and data safety review;
  • business IT systems availability analysis and recommendations for its improvement.
  • As a summary of such audit you'll have a list of recommendations for systems improvement with detailed description of each problem severity and variety of solutions to implement.

    IT projects development and implementation

    Starting a new business or expanding an existing one? You will need a reliable IT infrastructure that will be growing according to its needs. We are ready to provide an integrated solution:

  • design and build structured cabling;
  • set up wired and wireless computer networks with Internet access;
  • set up office telephony services;
  • choose, buy and install office equipment, workstations and servers;
  • build a server room;
  • deploy and configure all necessary IT systems (mail servers, file servers, DB servers, web servers etc.).
  • Having your own server room is not possible or too costly? Welcome to the Cloud! We’ll help you:

  • choose a reliable hosting provider;
  • choose an optimal tariff plan;
  • migrate existing systems to a new platform.
  • Need to implement brand new IT system, but searching for suitable solution, vendor, installing and configuring is too much trouble? Our specialists will do it for you:

  • prepare system technical requirements based on your needs;
  • choose appropriate solution of both well-known commercial products and free software;
  • infrastructure change analysis and implementation project design;
  • system installation and configuration according to technical requirements;
  • After project is finished you’ll have ready-to-use infrastructure with all necessary project and executive documentation. We also can provide administration and maintenance manuals and support recommendations for your systems. Besides, we’ll be glad to continue our cooperation as your outsource IT support and administration provider.


    ITIL — The Information Technology Infrastructure Library is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

    ITSM — IT service management or IT service support management (ITSM or ITSSM) refers to the implementation and management of quality IT services. IT service management is performed by IT service providers through people, process and information technology.

    Outsourcing — In business, outsourcing is the contracting out of a business process to a third-party. The term ""outsourcing"" became popular in the United States near the turn of the 21st century. Outsourcing sometimes involves transferring employees and assets from one firm to another, but not always.

    SLA — A service-level agreement (SLA) is a part of a service contract where a service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service or performance).

    DataCenter — A data center is a facility used to house computer systems and associated components, such as telecommunications and storage systems. It generally includes redundant or backup power supplies, redundant data communications connections, environmental controls (e.g., air conditioning, fire suppression) and security devices.

    Structured Cabling — Structured cabling is building or campus telecommunications cabling infrastructure that consists of a number of standardized smaller elements (hence structured) called subsystems.

    HelpDesk — A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software.

    Cloud — a server (server group) connected through a real-time communication network providing data storage (Cloud storage) or computing resources (Cloud computing).